Frequently asked questions

How long does it take to process my return?

Once we receive your return it will be processed within 7 working days.

Are returns free?

It all depends on the return option you select.

You have three choices: A refund: in this case 115SEK return postage will be deducted from your refund once the parcel has been received. ba&sh will give you a Chronopost return label to post your parcel to our workshop.

Exchange option: in this case, the prepaid return label is entrusted to you and no additional outward or return postage will be charged.

Credit note option: the prepaid return label is given to you and no additional outward or return postage will be charged.

I forgot my password, what should I do?

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.