Customer service

Do you have a question or a problem?

Our customer service team is available to answer your questions by email Monday - Friday from 9AM to 6PM (UTC+2)

Frequently asked questions

Once we receive your return it will be processed within 7 working days.

It all depends on the return option you select.

You have three choices: A refund: in this case 115SEK return postage will be deducted from your refund once the parcel has been received. ba&sh will give you a Chronopost return label to post your parcel to our workshop.

Exchange option: in this case, the prepaid return label is entrusted to you and no additional outward or return postage will be charged.

Credit note option: the prepaid return label is given to you and no additional outward or return postage will be charged.

You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.

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